Support

Email feedback@hellomoneyai.com. We read every message and reply to the address you write from.

If you are signed in, you can also use Feedback & Report inside the app.

The more of this you can give us, the faster we can help: the email address on your Money AI account, what you were trying to do, what happened instead, and the date and rough time it happened.

Also useful: the screen or page you were on, whether you were using the website or the iPhone app, your device and operating system version, your app or browser version, and a screenshot with any amounts you would rather not share blanked out.

Never send banking passwords, PINs, one-time passwords, full card numbers, card security codes, NRIC, FIN or UEN details, or your Money AI password. We will never ask you for any of them.

If you have already sent something like this, change it with the provider concerned and tell us so we can delete the message.

You can reset your stored data or permanently delete your account yourself, under Profile then Security & Privacy.

To ask for a copy of your personal data, ask us to correct it, or withdraw a consent you gave, email feedback@hellomoneyai.com from the address on your account. We may need to confirm who you are before we act on the request.

Deleting your Money AI account does not cancel a paid subscription. Cancel a website subscription in Plan & Billing, and an App Store subscription in your Apple subscription settings.

Signed out unexpectedly, or a screen will not load? Sign in again, then reload the page or fully close and reopen the app.

A record looks wrong? Open it from Transactions and edit it — corrections you make apply going forward and never rewrite other records.

AI capture not responding? Check your internet connection, try a shorter note or a clearer photo, and remember you can always record the entry by hand instead.

Payment or plan question? Check Plan & Billing first; it shows your current plan and renewal state.

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